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SUPPORT NOW!
WebSiteMovers has designed an implementation process to smoothly transfer your support functions. Through this process, we gather information regarding your company's Customer Care and Quality policies and we incorporate it into our services to deliver transparent support services to your customers.
The Implementation process begins after you agree to outsource you Customer Support to WebSiteMovers. We incorporate your requirements into a Service Level Agreement (SLA) and send it to you. Once both parties sign the SLA , and copies reach both side, your contract with WebSiteMovers begins.
Our Quality Manager contacts you to begin the process of understanding your Company's Support needs. The first step is always to understand your company's policies regarding Customer Care and Quality. The Quality Manager quickly assimilates and documents this information after walking you through simple questionnaires. Our extensive experience also allows us to advise you on the Best practices in the industry.
Once preliminary data is collected , our Quality Managers walk you through the process of collecting Sensitive information about your servers and network. The information travels to us only through encrypted channels and is stored in designated Servers in Firewalled LANs. The information is backed up on a daily basis, so that there is no delay in service if the main servers go down.
Your account is setup with us and your servers are added to our Server monitoring systems. Private communication channels are setup to facilitate quick communication during emergencies. This information is stored in ClientDB, our secure In House database.
A competent Team Leader is chosen for your team who is responsible for overseeing your company's support. The Team leader studies your Company's Policy and Server information and briefs the team over 2 days. Previous Customer care issues are studied and last minute doubts are cleared. Once we are confident, we encourage you to test the service and give us your feedback regarding it.
Once you are satisfied with the service or the critical issues have been addressed and resolved, we start support for you.
Any time, we are at yours as well as your clients service 365 days a year, 7 days a week and 24 hours a day. |
